Smart pointers to select software for your dental lab

Over our years in providing software for dental laboratories, we have noted the ways dental labs have selected their software.   Some have been wise, others less so.  We have seen some labs go through as many as six different systems while others have been able to stick with their choice over the years through many transitions in technology and business practices.  If you would like to be one of the smart ones, here are some pointers for you.

Develop your list

Begin by developing a list of the criteria, your requirements, wishes, limitations for your system.  Be prepared to change and enhance as you continue through the rest of these pointers. You may want to set up a spreadsheet to make your comparisons.

Do your research

Take the time to do your research.   Use your trade journals and the internet search engines to find the software designed for the special needs of this industry.  Take the time to review the offerings, determine which of these might serve your criteria, then talk to each provider.  This should narrow your list of possibilities. If an interactive webinar is available, use this to preview the features of the system.  Ideally, if it looks like a good possibility, the next ideal step is to move on to a demo or trial version to actually work with it over a number of days.

Review the basics

Working with your list, review whether the features of each of the software possibilities meets or exceeds your basic requirements. The ideal is standard software that covers the needs of the industry at an affordable price but allows for growth and customization whenever needed. 

Special features

If there are special features you would like to have now or in the future, determine whether customization will be available or whether you will have to make do with a standard system. Note that customization can be performed on multiple levels:

1)    Through options, preferences, choices built into the software

2)    Customization of forms and reports with a reporting tool

3)    Enhancements to the standard system based on your suggestions and requests

4)    Special features or unique business practices that require custom programming

 Will it keep pace with technology, compliance, security?

Does the software provider have a commitment to keep pace with technology, compliance and security both in the lab and with computers?  You only need to look back a short period in  time to recognize that change and progress are inevitable.  Evaluate whether the business practices of the developer provide for funding the dynamic nature of software.  Since we became involved  with software for dental labs, there have been 36 companies who have come and gone, typically because they did not have this commitment. 

Talk to others

Talk to others, if possible seek out those knowledgeable both in dental laboratory production and in computer software, ask the provider for references, but do not rely on these solely.  Labs that have chosen their system primarily on price or by copying the choice of one of their friends tend to be defensive about their selection.  Theirs may not be the best choice or the right choice for you.

Consider your budget vs. benefits

You will, of course, need to consider your budget.  Price has to be a factor, but  take care to evaluate your expenditure over the long term and the benefits it will provide.   Among the benefits to consider are greater speed and accuracy to:

                        Locate cases and case histories

                        Respond to customer requests

                        Comply with government regulations

                        Create accurate billings

                        Resolve issues

                        Spot trends in customer behavior

                        Reduce lost revenue from remakes

                        Measure productivity, costs, sales

                        Handle special preferences

                        Smooth workflow to meet request dates without overtime

                        Enhance customer relationships

 Be sure to protect your information 

 There are a number of ways you will need to protect your information:

                        From unauthorized access

                        Data entry errors

                        To meet HIPPA privacy regulations

                        From being sold without your knowledge

                        From internet hackers and malware

                        To prevent loss due to hardware failure, weather disasters

    

We have found that some labs think they are too small or insignificant to be a  target for data breach.  This is not true.  The nature of their business, their customer list, credit card numbers—all may be of interest to someone else.

 

When you are evaluating software, be sure there are substantial and up-to-date measures for protecting your data.  These will include backup and restoration  methods, authorization codes, privacy measures such as encryption, readily  available information and support.

 

Be particularly careful of software providers that base their fees on your volume of transactions or that have the software to easily be looking at your information for any other purpose.   In addition, be certain you can always access, control and take possession of your own datafiles.

 

Learn the history and business model of your software provider      

This step involves looking both backward and forward to learn both the history nd the future forecast for those providing your software.  Software is an entity that must be dynamic and responsive to support changes in technology, in compliance, in business trends.  Does the business model of the software developer provide for this, does it have the expertise and experience to do this, does it encourage or discourage adaptation?  Does the software reflect the practices of just one lab or of many labs?

 Are ongoing education and guidance part of the picture or do you have to learn and cope on your own?   Does the company direct most of its resources to selling or does it strike a good balance between developing software, training  and education, and marketing?  If you have a good idea for the software or want to try an innovative concept that needs software support, will this company be responsive to working with you on this?

Does this company want to serve customers of your size and specialty? Has it  shown a commitment to not only providing the initial software but also the modifications and enhancements that will surface in the years ahead?  Does the basic technology it uses provide for these adaptations?            

Software first, then hardware             

The capabilities of software and its ongoing support should be the first consideration, then hardware. Do not make the mistake of first purchasing new  computer equipment and assuming you will find software for it.   If, however, you want to continue to use computer equipment you already have, you will need to review whether your software choice is a match.

There have been a number of advances in the industry that promote greater compatibility between software, hardware and the operating systems that tie the two together.  For example, if software is based on Microsoft Windows, you can still use Apple Macs or run the software over the internet with desktop-as-a- service or remote access services.    

If you want to use special hardware such as barcode readers, cameras, image scanners or tablets, review whether your software choice can accommodate these.

Be discerning

 Be particularly discerning when presented with:

o   Promises that seem too good to be true such as free lifetime support

o   Vaporware—software said to exist and be proven but not yet developed

o   Statements that issues surrounding your system will never arise

o   Software whose chief attribute is cheap

o   Software that is very limited in the name of simplicity

o   Lack of security measures for your information

o   Offerings that do not address future changes and needs

o   Software providers you cannot visit who have only an internet address

           

If you have further questions…

You can contact the support team at Mainstreet Systems at:

Voice :            215-256-4535          Fax:    215-256-1594

Email:             support@mainstreet-systems.com

Skype:            mainstreet-systems

Web:               www.mainstreet-systems.com  or www.mainstreetsystems.net
     

Understanding Price Levels

Overview of Price Levels

Price levels allow you to customize charges for your products and services. It is in QuickBooks that you establish a default price for each of these in the Items list.  Because not all versions of QuickBooks include price levels by item, it is the price levels in DentaLab for QuickBooks (DQB) that will be used when invoicing a case through DQB.  

In DQB you may setup a price level for a number of doctors or choose a level that is unique to one specific doctor. This allows further flexibility for invoicing.

If creating QuickBooks purchase orders from cases, you can also setup a price level for each vendor with the prices to be used in their purchase orders.

If a customer or vendor does not have a price level assigned, the default prices in QuickBooks will be used.  If a customer or vendor has a price level by item, only those items specified in the price level will get special prices; the remaining ones will default to the prices in QuickBooks. 

How to setup price levels in DQB

To set up a new price level in DQB, go to Basic Lists and then choose Price Levels.  From Actions, choose New or right click and choose New.  Give the price level a unique name and choose whether it will be by Percentage or by Item.

If you are creating a new Price Level that is similar but not identical to another one, you can use the option to Copy Price Level and then edit the new price level's name and contents.

After a Price Level has been established, you can Edit it whenever necessary.

Types of price levels

The two types of price levels are:

Fixed % - will increase or decrease your item's default price by whatever percent you choose

Sample:                  Premium 10%   increase 10%

                                Discount 5%      decrease 5%

Per Item - select each item from the drop-down box and its item price will show. Type in the new price in Custom price box.  The grid will show the default price from QuickBooks and the current price level.

Sample:            Family Dental Centers

                        Columbia University

You only need to enter the custom price for each item having a special price.  All others will use the default price from QuickBooks.  You can also increase or decrease Per Item price levels by percentage and choose whether to not round or round to .05, .10, .25, .50 or 1.00.

 

Assign price level to customer(s)

The price level option is shown in the Customer record under the Additional Info tab. It is here that you specify if the customer is to have one of the custom price levels by selecting one from the list.

If you want a customer to use a certain price level, go to the Customer List, double click on the customer, select Additional Info tab and select the desired price level. Then, whenever you invoice a case for this customer, the custom price list will be examined to see if the item should have a custom price rather than the default price.

Assign price level to vendor(s)

The price level option is shown in the Vendor record. It is here that you specify if the vendor is to have one of the custom price levels for its purchase orders.

If you no longer need a price level

There is also an option to make the price level inactive. For example, if you've already created a price level, e.g. Premium10, but now wish to go back to the standard prices, you would choose to edit the Permium10 price level and check the inactive box.  Then all customers set for this custom price level will be invoiced at the default rate set up in QuickBooks.

If you wish to check which customers have been assigned to the inactive price level, go to Basic Lists/Print Lists/Price Level Assignments.

Price level reports

 From Basic Lists- Price Levels, you can go to the Action menu to select either Print Selected or Print All.

From Basic Lists- Print Lists, you can print reports on Price Levels and also the Price Level Assignments to customers

Option to check if case item is in customer’s price level list

In Options/Case Settings, you can click on an indicator to have the system check if each case item added to a case is in the customer’s price level by item.    This option will be applied to all users in a networked system.

Then if the item added to a case is not within the list, it will prompt the user to add the item to the current customer price level list.  If will also ask the user to set the price for the item within the price level list.

 If you need further guidance, contact:  support@mainstreet-systems.com

You can also send a request for support via:   www.mainstreet-systems.com or www.mainstreetsystems.net

 

Surmounting the Scrawl

 Overview

One of the ongoing challenges for dental labs has been deciphering hand-written prescriptions.  Adding to this challenge have been incomplete instructions from the dental offices.  The result:  remakes, extra work, less revenue, dissatisfaction.

Along the way labs have introduced and encouraged a number of alternatives to the dental offices.    Here for your consideration are some of the possibilities for surmounting the scrawl.  

RX with  Checklists

Labs have developed formal checklists of their services and products along with specialized preferences such as margins, occlusion, pontic design to make it easy for the dentist to simply place a checkmark wherever appropriate for the work order.  In addition, these forms request entry of other critical information such as the patient name, tooth number(s), shade, requested date of return, special case instructions toward the goal of recording complete information.

Some labs create a separate checklist for each of their major departments such as crown and bridge, dentures, implants.   The forms are typically issued to the dental offices in print or as PDF (Adobe Portable Data Format) downloads from their website.

Labs have reported that these have been a help, but still many are incomplete, the hand-written portions still difficult to read and a significant number of the doctors choose not to use them.  

Online Prescription Entry

The leaders in this industry for online prescription entry have been Henry Schein’s DDX system and Mainstreet’s DentalRx.   Both provide secure entry and lookup of case information, but their approaches have been different.  

DDX is web-hosted by Henry Schein and requires use of its Dentrix practice management software by the dentist and use of Labnet or other authorized case management software by the lab.   The lab is charged a fee for each prescription processed through the system.   The advantages of this system are that the form is very similar to the traditional ones used for hand-written prescriptions and that dentists already using Dentrix have an easy way to submit their prescriptions.

DentalRx is also web-based and is tied to use of Mainstreet’s DentaLab for QuickBooks case management system that synchronizes with Intuit’s QuickBooks software for accounting and financial management.  Typically, the lab includes a link from its website for authorized dental offices to submit their prescriptions, electronic images or files, pickup requests, preferences and other communications and then to lookup the status of cases.   The lab also designates which of its standard procedures are available to DentalRx so that the dental office simply makes its selections for the case.  This system has the advantages that case entry into DentaLab for QuickBooks is primarily completed by the dental office and can be prebooked into the schedule, the website can include marketing and educational material and there are no per-case charges.      

Some of the newer internet-based dental lab systems now also offer portals for the dental offices to submit and/or lookup cases.  The fee structures and security levels for doing this vary by the vendor.

Labs have reported that when they gain acceptance by the dental office, these approaches result in more complete accurate prescriptions, but many of their dentists still prefer sending a hand-written prescription with the case.

Phone/Email Follow-up

Another approach has been to establish standards and then train lab staff members to recognize when prescriptions are incomplete or unclear and to follow-up with the dental office in an organized efficient way to achieve the clarity needed.  Some of the steps in this process might be:

Place the case in an On-Hold status noting the reason until confirmation is received.

Have staff add customer and/or case alerts to record what is needed, the steps taken, the results.

Determine when a phone call will suffice or when sending an email of the lab work ticket with details (on the patient, shade, teeth, preferences, items, special instructions) is needed so that the dental office can confirm or adjust. 

Monitor the customer’s activity log to determine if further measures are needed to encourage better submittals of work orders.   

Be Aware – Software Can Help

Be aware that while software can not completely surmount the issue of scrawled prescriptions or immediately change long-standing habits, good use of it can certainly help.  

If you have further questions…

You can contact the support team at Mainstreet Systems at:

Voice :            215-256-4535

Fax:                 215-256-1594

Email:             support@mainstreet-systems.com

Skype:            mainstreet-systems

Web:               http://www.mainstreet-systems.com or www.mainstreetsystems.net

Coordinating the Desktop and the Cloud

DQB: Coordinating the Desktop and the Cloud

 The term “cloud” has come to be synonymous with the internet.  Cloud services often mean having a server either at your own or a distant location that can serve as a host to provide software and data anywhere and anytime via mobile devices such as wireless notebooks, tablets and smartphones.

Some of the many benefits touted for this approach are these:

·         If using a company that specializes in providing web-hosting, you are sharing their resources with many others and therefore paying less in the near term than investing in your own servers and security systems.

·         Updates to your software can be provided automatically by the developers or publishers, rather than you having to be concerned with this task.

·         Backups of your data can be automatically performed on schedule.

·         With authorization, users can access information wherever internet services are available.

·         If you choose to have your own servers provide web-hosting, you are essentially creating a private cloud in which you retain control but still receive all the other benefits of this approach.

There are many organizations, however, that feel that security and privacy of information are still major concerns that need to be rectified before they will move wholeheartedly into the cloud.  Indeed, if you tune in to the press in computer-related journals, the majority of topics are concerned with security.  Major companies with tremendous resources such as Sony have had their cloud-based offerings hacked. One of the major providers of internet-based data backup has been found to be selling information on their customers.   Sometimes internet-based operations are out of service for days on end. 

A lot of the cloud services are applications that are not mission critical — if one piece goes down, it's not going to cause massive damage to your business.   The truly mission critical applications that are the core of your business need to be as secure and controlled as possible.

Nearly a quarter of businesses said they do not trust any of their data to the cloud, or an outsourced data center, and manage their own computing equipment, whether the center is within their own building or at a co-location center.

A greater percentage of businesses are maintaining their own control of their core business applications and information, but judiciously providing internet access where there will be benefit to their services.  Some examples are allowing customers to enter an order, then to track its fulfillment and shipping progress, providing schedules and rates for viewing and selection, links to partner programs, opportunity to give comments and feedback

Worthwhile Ways to Use the Internet

 Both QuickBooks and DentaLab for QuickBooks (DQB) offer a number of worthwhile ways to use the Internet:

·         QuickBooks invoices, statements and reports can be emailed to customers.

·         Credit/debit card and other payment solutions can post directly into your QuickBooks customer accounts.

·         DQB email notifications provide reports to the dental offices on cases received and shipped.

·         Through the DentalRx supplement, online prescriptions, preferences, pickup requests and other memos from the dental office communicate directly with your DQB database.  This can be linked directly from your website.

·         Graphics sent electronically by dental offices, scanned images or any other file such as digital impressions can become part of each case’s record for quick lookups, communications in DQB.

·         Remote access from an authorized computer can use your lab system for entry, viewing, analysis, and support of both QuickBooks and DQB.

·         Tablet apps for mobile devices such as Apple’s IPad, Google’s Android and Microsoft’s Windows 8  to track case assignments and progress, timings, workloads and schedules.

·         With QuickBooks Pro Plus, you can use a mobile device to view/update customer information, create/view/email invoices, estimates and sales receipts.

To those labs needing remote access on a regular basis, we highly recommend Remote Desktop Services (RDS), which is a technology offered by Microsoft Windows Server 2008 R2 and above.   Some of the benefits of RDS are:

1.       Multiple users can access applications, databases and virtual desktops tied to a central server.   The users can be local or at a remote location.

2.       Administration and security measures are simplified because software needs to be installed only on the server rather than on each client station.

3.       Application programs can be accessed remotely via a web page, an icon or an access point in the Start Menu of the remote station.

4.       This technology can provide significant long-range savings in time and money that easily recoup the licensing and installation cost.

The Continuing Role of the Desktop

Although there has been much focus on the increasing use of mobile devices such as the tablets and smartphones, the desktop computers continue to play a central role in maintaining the information base.   These continue to offer many advantages:

·         They are more secure.

·         They last a longer time.

·         You do not need to be concerned with battery life,

·         They are cheaper and more powerful.

·         You can plug-in a variety of peripherals.

·         They provide larger screens.

·         You can have multiple monitors to multi-task.

·         Fixing is easy, replacement parts are readily available and easily installed.

If you have further questions…

You can contact the support team at Mainstreet Systems at:

Voice :  215-256-4535

Fax:        215-256-1594

Email:   support@mainstreet-systems.com

Skype:  mainstreet-systems

Web:     http://www.mainstreet-systems.com or www.mainstreetsystems.net

An Overview of DentaLab for QuickBooks

 

Two companies, each the leader in their field, have combined forces to bring you top-notch software at very affordable rates.  Both have mastered how to make the complicated simple, easy to learn and use, yet very capable, comprehensive and reliable.

One is Intuit, developer of QuickBooks, the #1 selling software in the world for accounting and financial management.   This is a company with over 2 billion dollars in annual revenue and well over 26 million users.

The other is Mainstreet Systems & Software, developer of the top-selling DentaLab systems for dental laboratory case management, with extensive experience in industry-specific solutions, close coordination with its user group, and a history of excellent responsiveness and customer service.

Here is an overview of…..

Why Labs Love This Software

The Benefits of Synchronization

Ways Lab Case Management Stays on Track

Support for Business Development, Customer Service, Marketing

Query/Reporting Features to Access Information as You Please

Very Appropriate Mobile/Remote Access via the Internet

Easy to Learn, Easy to Use, with Excellent Training and Support

 Why Labs Love This Software

·         It can be used by both novices and experts…you can begin easily and let it gently guide you into more advanced features.

·         Its screens are intuitive and easy to navigate.

·         There is a wide array of features to cover all the fundamentals as well as the latest ways to operate a successful laboratory.

·         It has a history and excellent reputation for reliability, flexibility and responsiveness.

 

·         It is very forgiving should you enter information in error or forget to do a certain step.  You can easily track errors and fix them.

·         There is easy navigation and selection from one screen, known as the Home Page.

·         It has proven useful and applicable to all size labs, from the smallest one-person to the largest with multiple locations and thousands of customers.  If you grow, your software can grow with you.

·         Basic lists define your customers, items, standard procedures, work centers, schedules, quality control, case stages, shades, tooth numbers, lab notes, ship methods, price levels, sales categories, customer groups, product groups.

·         For customers, items and cases, you can add your own custom fields and definitions.

·         Lab-defined settings further individualize the choices for each lab, from colors on work tickets to remake percentages to automatic printing.

·         Choice of forms for work tickets, case labels, quality control feedback, invoices, statements, case materials disclosure with customization available.

 

·         Security of data access through user permissions, logins and passwords.

·         Selection of criteria and dates allows you to find and report specific information.

·         Whenever there are dates to be selected, there is a built-in perpetual calendar.

 Easy fast synchronization with QuickBooks assures accurate timely storage of information, eliminating the need for entering data more than once.

The Benefits of Synchronization

·         Synchronization means that separate systems now work hand-in-hand as though they were one. It is a step above integration via export/import steps.

·         The standards, methods and look and feel are coordinated so that once one learns one system, it is easy to continue on with the other.

 

·         Data is typically entered only once, eliminating the time and errors involved in multiple entries for the same data.

·         Updates are immediate, as there is no need for exporting from one and then importing into the other at specific intervals.

·         Data is not lost or mismatched due to forgetting to export and import or to enter at more than one point.

·         Synchronization brings together the benefits of mass-marketed software funded by millions of users with the benefits of expertise involved in a smaller but more specific industry.

·         Synchronized software results in a richer, more comprehensive, more complete set of features at an affordable cost.

      

Ways Lab Case Management Stays on Track

·         Case information for billable items is transferred to QuickBooks for invoices, purchase orders, may be edited and have discounts and taxation applied when appropriate.

·         Case fields can be transferred to QuickBooks for patient, pan, case number, tooth numbers, shade, date entered, date requested for use in QuickBooks invoice, statements, queries and reports.

·         Lab can choose to print invoices in DentaLab or in QuickBooks, by single case or by batches.

·         Availability of many note-taking areas for cases, case planning, pickup requests, case items, case communications.   Each lab can develop their own set of lab notes for easy insertion into note-taking fields and to assure correct spelling and technical terms.

·         It supports excellent ongoing communication with dental offices through a variety of features such as online prescriptions, pickup requests, case status reports, email notifications, reports and forms, doctor’s preferences by work center and item, case planning, scanning of prescriptions and other case documents including graphics sent by doctor, with easy retrieval of these and case histories.

·         Rapid case entry can be achieved through the use of standard procedures, selections from lists, lab-defined settings….even faster from online prescriptions stored with case.

·         Automatic scheduling based on work centers, master schedules, existing workloads, schedule factors, holidays, doctor requests, multiple stages.

·         Doctor preferences by work center and by item, standing instructions on screen and   printed on work tickets, for use in completing work and quality control.

·         Critical dates prominently displayed for entry, start, end, ship and doctor request.

·         Work can be assigned to individual technicians in advance, as work progresses, or credited upon completion.

·         Work tickets, shipping, invoicing can be generated by individual case or by batch.

·         Work ticket choices, such as full page, half-page, barcodes, colors, custom

·                   Case label variety of choices, full page or continuous forms on label printers.

·         Technician work lists can be generated daily to provide control and targets.

·         Cases can be located quickly and easily in the laboratory based on work center, date, completions and other search criteria.

 

·         Complete case histories are readily available for you, the dental office, to meet FDA requirements.

·         Standard procedures provide templates of standard cases, work centers, items, timing for management control and completeness as well as faster, more accurate case entry.  These can be modified at case entry by adding, editing or deleting items and multiple procedures can be used to build a case or to handle case stages.

·         Quality control issues, either internal or from doctors, can be recorded, analyzed and reported.

·         Materials disclosure, specifying manufacturer, part codes/descriptions, lots and batches, made easy for FDA/GMP/DAMAS compliance or for recalls.

·         Activity logs to track customer communications and service, quality control, marketing and other issues by topic, entry and alert dates.

Support for Business Development, Customer Service, Marketing

·         To provide excellent ongoing communication with dental offices, there is a variety of features such as online prescriptions, pickup requests, case status reports, email notifications, reports and forms, doctor’s preferences by work center and item, case planning, scanning of prescriptions and other case documents including graphics sent by the doctor with easy retrieval of these, and case histories.

·         Its Customer Center lets you focus on one customer at a time to review and maintain a complete look at each doctor’s activities, preferences, requests. 

·         The date feature of the Customer Center also provides a quick look by date or date range for customer activity logs, alerts, cases and case communications so that you can fulfill promises, perform follow-ups, and stay organized and thorough in your communications with your customers.

Queries and Reporting to Access Information as You Please

·         Excellent audit trails and easy-to-use search facilities for your information.

·         Standard reports are very flexible to select and report the information that is most useful to you.   Custom reports can easily be developed for your specific needs.

·         Find and filter opportunities for the user to quickly search for and/or limit information in screen grids or reports.

·         Grids of selected information provide for easy scrolling and selection of a specific record with ascending or descending sorts by clicking any column.

·         Queries and/or changes on case content or timing from doctors can be handled quickly and efficiently.

·         Due lists based on dates, work centers, case status (including in lab, past due, on hold, out for try-in) can be generated at any time to screen or print to control work and assure its timely completion.

·         Many reports provide a choice of highly detailed or summary formats that can be viewed, printed and/or saved to a variety of electronic formats.

·         Laboratory snapshot summary for overview of workload by work center, case statuses, counts

·         Cases to be shipped reports provide for sorting by ship method, case type, dates.

·         Product Group reporting for unlimited groupings of production items (products/services) to show work in progress, work completed, counts and values.

·         Customer Group reporting for unlimited groupings by customers and items (products/services) to show work invoiced, counts and values for standard cases, adjustments and remakes.

·         Sales Category reporting for unlimited groupings of  items (products/services) to show work invoiced, counts and values for standard cases, adjustments and remakes.

·         Combined with QuickBooks reports for accounting and financial management, you have a huge array of queries and reports from many different viewpoints….you are the one who selects the criteria.  You also can choose from a variety of formats such as Adobe Portable Data Format (PDF) for issuing to your customers, to your accountant, your bank, other software.

 

Mobile/Remote Access via the Internet

·    QuickBooks invoices, statements and reports can be emailed to customers.

·         Credit/debit card and other payment solutions can post directly into your QuickBooks customer accounts.

·         DentaLab for QuickBooks email notifications provide reports to the dental offices on cases received and shipped.  These notifications can include messages and marketing information.

·         DentaLab reports can be saved and emailed a variety of electronic formats.

·         Online prescriptions, preferences, pickup requests and other memos from the dental office communicate directly with your database.  This can be linked directly from your website.

·         Graphics sent electronically by dental offices can easily become part of each case’s record for quick lookups, communications.

·         Remote access from an authorized computer can use your lab system for entry, viewing, analysis, support.

Training and Support

·         There are a number of helps or guides, including tutorials, online help and written documents to guide you.

·         30-Day trials are available to try before you buy.

·         Help is readily available via the telephone, fax, email and remote connection.  Personal interactive sessions can be scheduled.  

·         Low cost group training is scheduled throughout the year at DentaLab support offices.

·         Onsite visits to your laboratory can be arranged.

·         Monthly newsletters and website add news, education, tips and techniques.

·       Outstanding support program encourages user suggestions and participation, provides ongoing education, consulting, guidance, trouble-shooting, compliance with new technology for computers and the lab.

 Visit our website for more details:  http://www.mainstreet-systems.com

 or our new website:    www.mainstreetsystems.net